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OLLIE JONES
Support Moments
Support Moments is a wellbeing feature designed to help users access meaningful support in just a few taps. The goal was to create a simple and accessible experience that provides immediate wellbeing resources, such as guided meditations and calming soundscapes, while reducing the effort required to find help during moments of need.
Step 1:
User Journey
I mapped the user journey to ensure support could be accessed quickly and intuitively. The experience guides users through selecting their current emotional state, engaging with a recommended support activity, and then assessing how they feel afterwards. Based on their response, users are directed to relevant next-step resources and support options.
Step 2:
Wireframe
The wireframing process focused on creating a clear and frictionless flow that prioritised speed and ease of use. Low-fidelity screens were used to explore navigation patterns, content hierarchy, and decision points, ensuring users could move through the journey with minimal cognitive effort.
Step 3:
Design
The final designs were created with a calm and reassuring visual style that reflects the purpose of the feature. Thoughtful use of colour, typography, and spacing helped create a welcoming experience while keeping interactions simple and focused on supporting users in moments of emotional need.
Prototype
Step 4:
An interactive prototype was developed to test the end-to-end experience and validate key user flows. This enabled stakeholders and users to experience the journey firsthand, providing valuable feedback that informed refinements to interaction patterns, content presentation, and support pathways.
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